Terms And Conditions of Sale
Disclaimer
Whilst Maestro makes every effort to keep the information on this web site accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information at this web site, and you understand and agree that neither Maestro nor anyone who is employed by Maestro is responsible or liable for any claim, loss or damage resulting from its use.
Colour Schemes
Colour schemes and decals may vary slightly from pictures shown on the website, this is because Colnago frames are hand painted and finished not mass produced on a factory assembly line. For more details please contact Mike for information.
Myself or my son, Marc will prepare each frame before shipping/collection,
all threads will be cleaned and tapped ready for the build, the threads should be greased with copper grease, to prevent seizure of threads, with different materials, in the threads of the frames,and groupset components, the seatposts on carbon frames, should be greased with a quality carbon preparation, to prevent slippage, all torque measurements should be adhered to with a quality torque wrench, (these should be recalibrated annually).
On a road bike tyres should not be inflated over 7 bars 102 psi, as hard tyres cause damage and breakage to modern ultralight materials. The tyre is the only shock absorber, and the current trend encouraged by silly journalists and manufacturers of tyres, causes repetitive road shock to break equipment in sequence, wheels, forks, frames, bars, particularly carbon ones, and riders, eventually, crotches will be damaged, if you ignore this warning, you will also go slower as the constant shock will tire your muscles. All frames are checked and photographed prior to shipping/collection, If you decide to have your frame built by another shop please be sure to check the frame yourself for any issues BEFORE sending it on. Any damage caused whilst being built by another shop/mechanic will not be covered under warranty. In the event of any problems arising after purchase; the frame and or complete bike must be returned to us for replacement/exchange. We will accept no responsibility for costs incurred if the frame/bike is sent to another shop.
Should you wish to complain
Should you ever have the need to complain about either me or my products, please feel free to contact me on the details above. In these types of matters, it is often best to contact me by telephone in order to sort out the problem as quickly as possible between us. but I will always adhere to the current UK consumer laws, if necessary in conjunction with my lawyers, wannops LLP.
Cancellations
In the event of a custom order being placed (ie a non-stock frame) a deposit will be taken to start the order. Please note once a frame has been ordered to Colnago we can not cancel the order and will be required to pay for the frame, if you decide to cancel the order your deposit will be returned once the frame has been resold. We reserve the rights under the UK consumer laws for custom order purchases.
Advertising and Promotion
All of the advertising on this site meets the conditions of the Advertising Standards Agency. Any advertising material from third parties will also meet this code, in addition to being clearly identified. Any promotions run on this site also meet the Sales Promotion Code set by the Advertising Standards Agency.
Data Protection and Privacy
Maestro UK is committed to protecting the privacy of its customers as well as openness about its information gathering and dissemination practices.
We collect information about our customers via server logs, cookies, order forms and databases.
Information about you or any other individual customer will not be sold or rented to any third party, including advertisers, suppliers and partners.
General information concerning site usage may be made available to others, but provides an overall picture and never includes any individual data whatsoever.